Frequently Asked Questions

If you do not see what you need here, please feel free to contact us.

Choose your product:

Tuner Activation

Having trouble activating your built-in tuner? See the most common issues here.

Audio Setup

Problems with audio? Download our audio set up guide.

Aspect Ratio

See our aspect ratio guide on how to correct distorted images.

Video Optimization

Find the optimum settings to get the best picture quality out of your Westinghouse TV.

Connector Setup

No Wifi? No problem. Westinghouse TVs have an array of connectors for common connections.

VGA Connector

Some devices require the use of a VGA adaptor. See the guide for more details.

Other common topics

Remote Codes
Recycling Information
Remote Codes

Westinghouse televisions offer a variety of remote control functions. As technologies continue to change, Westinghouse will continue to keep our customers abreast of the latest technology and necessary updates. Below is a list of popular remote controls and codes that will program your remote to best operate Westinghouse products.

Try it First

The newest Westinghouse LCD televisions and remote controls are becoming more and more popular every day. Some remotes may require you to first switch to TV mode by first pressing the TV key to switch modes. You can then use the POWER or VOLUME keys to see if the television already works with the remote.

Many remote controls will search sequentially for a compatible set of commands. This is the simplest way to program a remote to operate with Westinghouse models. See the particular device instructions for an appropriate sequence of keystrokes.

Learning remote controls are able to capture commands from Westinghouse remote controls. Some are limited to a single command and others can group commands together. Grouping commands in a single macro-command can reduce the number of keystrokes needed to get down to the business of enjoying.

NOTE: Because of the numerous remote devices out there, Westinghouse Electronics does not guarantee that all universal remote devices will work with our LCD products. This list will be updated periodically.

Click here for the Remote Codes Chart

Recycling Information

Westinghouse Electronics encourages all of its customers to recycle their used computer monitors and televisions. For more information about our takeback program, please visit www.dnagroup.us/takeback/

Residents of Hawaii: State law requires manufacturers who offer for sale computers, computer printers, computer monitors, and portable computers with screen sizes greater than 4 inches into the State of Hawaii to provide a convenient method for covered entities to recycle their used equipment without paying a separate fee at time of recycling. Hawaii is in the process of developing a similar program for TVs. This is accomplished through a free mail-back program for all televisions bearing the Westinghouse brand. To request a pre-paid mailing label, please follow the instructions on this page under “Recycling Information”.

For more information regarding electronics recycling in the State of Hawaii please visit the Hawaii Department of Health website at: www.hawaii.gov/health/environmental/environmental/waste/sw/hedrp/hedrp.html

Residents of New Jersey: State law requires manufacturers of televisions to offer a free and convenient recycling program to New Jersey consumers. For information on television drop off locations, please visit  www.dnagroup.us/takeback/

Residents of Maine: click here for more information. Beginning July 20, 2006, all waste computer monitors and televisions generated by households in Maine must be recycled (unless shipped out of state for disposal). Please contact your local municipality for information about how and where to recycle your computer monitors and television sets in your area.

Residents of Maryland: click here for more information. State law requires manufacturers of televisions to offer a free and convenient recycling program to Maryland consumers. This program is applicable for the recycling of televisions. This is accomplished through a free drop-off location for recycling or through a mail-back program. To request further information on how to recycle your product, please follow the instructions on this page under “Recycling Information”. Westinghouse Electronics provides free packaging for Maryland consumers, if requested.

Residents of Michigan: State law requires manufacturers of televisions to offer a free and convenient recycling program to Michigan consumers. For information on drop off locations, please visit the E-World Online web page www.dnagroup.us/takeback/

Residents of Missouri: click here for more information. State law requires that manufacturers who offer or have offered for sale computer materials to provide consumers with a free and convenient collection program for computer materials. Computer materials include desktop and notebook computers, computer monitors and other display devices that do not contain a tuner. For more information regarding electronics recycling in the state of Missouri, please visit the Missouri Department of Natural Resources at: http://www.dnr.mo.gov/env/hwp/electronics/waste.htm

Residents of New York: click here for more information. Residents of New York: State law requires manufacturers of televisions and computer peripherals to offer a free and convenient recycling program to New York consumers. This program is applicable for the recycling of Westinghouse brand televisions, monitors, mice and keyboards. This is accomplished through a free mail-back program for all television and computer peripheral equipment bearing the Westinghouse brand name. To request a prepaid mailing label, please follow the instructions on this page under “Recycling Information”. This service is free to not only residential consumers, but also for-profit entities which have 49 or fewer full time employees, not-for-profit corporations with 74 or fewer full time employees, or any not-for-profit corporations designated under section 501(c)(3) of the internal revenue code. For more information regarding the New York E-Waste law, please go to: http://www.dec.ny.gov/chemical/65583.html

Residents of Ohio: State law requires manufacturers of televisions to offer a free and convenient recycling program to Ohio consumers. This program is applicable for the recycling of televisions. This is accomplished through a free mail-back program. To request a prepaid mailing label, please follow the instructions on this page under “Recycling Information”. For more information regarding electronics recycling in the state of Ohio, please visit the Ohio Environmental Protection Agency’s website at: www.epa.ohio.gov www.epa.ohio.gov

Residents of Oklahoma: state law requires manufacturers that offer for sale new computer equipment into the State of Oklahoma to offer consumers a free and convenient recycling program. Computer equipment includes desktops, laptops, monitors, mice and keyboards that are no longer of use to the consumer. For more information regarding electronics recycling in the State of Oklahoma, please visit the website of the Oklahoma Department of Environmental Quality at: http://www.deq.state.ok.us/lpdnew/ewasteindex.html#law

Residents of Texas: State law requires manufacturers that offer or have offered for sale televisions or computer equipment in the state of Texas to offer consumers a free and convenient recycling program, which includes televisions, laptops, monitors, mice and keyboards. This is accomplished through a free mail-back program for all televisions and computer equipment bearing the Westinghouse brand. To request a pre-paid mailing label, please follow the instructions on this page under “Recycling Information”. For more information regarding the Texas E-waste law, please go to www.texasrecyclescomputers.org (for computer equipment) or https://www.tceq.texas.gov/p2/recycle/electronics/tv_recycling.html (for televisions).

Residents of Utah:State law requires manufacturers of consumer electronic devices including televisions and their peripherals, and computers and their peripherals, to inform Utah consumers about eligible programs. This program is applicable for the recycling of televisions. This is accomplished through a free mail back program. To request a prepaid mailing label, please follow the instructions on this page under “Recycling Information”. For more information regarding electronics recycling in the state of Utah, please visit the Utah Department of Environmental Quality website at: www.deq.utah.gov//Pollution_Prevention/electronics.htm

Residents of Virginia: state law requires manufacturers who offer for sale computer equipment into the Commonwealth of Virginia to provide a convenient method for consumers to recycle their used equipment without paying a separate fee at time of recycling. This law applies to desktop or notebook computers and computer monitors. For more information regarding electronics recycling in the Commonwealth of Virginia, please visit the Virginia Department of Environmental Quality website at: www.deq.state.va.us/recycling.

Residents of West Virginia: click here for more information. State law requires manufacturers of televisions to offer a free and convenient recycling program to West Virginia consumers. This program is applicable for the recycling of televisions. This is accomplished through a free drop-off location for recycling or through a mail-back program. To request further information on how to recycle your product, please follow the instructions on this page under “Recycling Information”.

Recycling Information

If you have a Westinghouse product you wish to recycle, please send the information listed below to recycling@westinghouseelectronics.com with the subject “E-Waste Recycling Request, <STATE>*”.

  • Name
  • Address
  • Phone Number
  • Email Address
  • Westinghouse Model Number
  • Westinghouse Serial Number

*Please include your state of residence in the subject line to expedite processing.

If your product qualifies for your state’s recycling plan, a pre-paid mailing label will be sent to you by e-mail. Once received, Westinghouse will reuse or recycle your product in accordance with Federal, State, and local regulations.

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